Need help with ZenoScan? You're in the right place. Browse common questions below, or email us directly and we'll get back to you.
Contact: zenoscan.support@gmail.com
How do I cancel my subscription?
Open the iPhone Settings app → tap your name → Subscriptions → ZenoScan → Cancel Subscription. Cancellation takes effect at the end of the current billing period.
I reinstalled the app or got a new device — how do I get my subscription back?
Open ZenoScan, go to the paywall screen, and tap "Restore Purchases." If you have an active subscription tied to your Apple ID, it will be restored automatically.
Is ZenoScan free?
Compress PDF and Picture to PDF are free for everyone. All other tools — including Merge, Split, Extract Pages, Rearrange Pages, Rotate Pages, Add Signature, Add Watermark, PDF to Picture, Manage Password, and AI Chat — require a ZenoScan Premium subscription.
Does ZenoScan upload my documents anywhere?
No. Scanning, editing, and all PDF processing happen entirely on your device. Your files are never uploaded to a server.
Is the AI Chat feature private?
Yes. AI Chat runs an on-device language model directly on your iPhone. Your documents and conversations never leave your device.
I found a bug or have a feature request — what do I do?
Email us at zenoscan.support@gmail.com with as much detail as you can (what you tapped, what you expected, what happened instead). Screenshots help a lot.